buy with confidence from chiasso. if, for any reason, you are not satisfied
with your purchase, you may return it within 30 days for a full merchandise
refund. you are responsible for all shipping charges. fill out the
merchandise return form that came with your order and send it back with the
merchandise to ensure proper credit. please allow 15 business days for refunds.
all merchandise must be returned in its original packaging and in saleable
condition. for furniture items, see our furniture policy.
return address
Chiasso Returns
473 Woodcreek Drive
Bolingbrook, IL 60440
click here for our return form
rush delivery
we can expedite delivery and processing for many items. Orders placed by 2:00
p.m. CST Monday-Thursday can be sent to arrive the next business day or 2
business days; orders placed Friday-Sunday will ship on Monday for next day or
2 day delivery. We're sorry, this service is not available for items requiring
freight delivery, some heavy or oversized items, or items shipped outside of
the 48 contiguous states and PO Boxes.
delivery rates
we charge delivery based on the value of the merchandise amount less any
discounts on the order. use the chart below to determine the delivery charges
for your order. please note that orders with oversize items (any item
identified with a truck symbol or noted with restricted shipping) will
automatically default to the standard ground shipping rates and cannot be
expedited. our shipping and processing charges are intended to compensate our
company for processing your order, handling and packing the products your
purchase, delivering them to you, related overhead and other items.
|
merchandise total
|
standard ground shipping
|
second day air shipping
|
next day air shipping
|
|
|
|
|
|
|
|
3-5 business days
|
2 day delivery
for orders placed by 2pm CST
|
next day delivery
for orders placed by 2pm CST
|
|
up to $50.00
|
FREE
|
$40.00
|
$60.00
|
|
$50.01-$100.00
|
FREE
|
$45.00
|
$65.00
|
|
$100.01-$150.00
|
FREE
|
$50.00
|
$70.00
|
|
$150.01-$200.00
|
FREE
|
$55.00
|
$75.00
|
|
$200.01-$500.00
|
FREE
|
30% of merchandise total
|
45% of merchandise total
|
|
$500.01-$1,000.00
|
FREE
|
29% of merchandise total
|
44% of merchandise total
|
|
$1,000.01-$2,000.00
|
FREE
|
28% of merchandise total
|
43% of merchandise total
|
|
over $2,000.01
|
FREE
|
27% of merchandise total
|
42% of merchandise total
|
furniture delivery
freight 
pieces with this symbol are shipped freight because of their size and/or
weight. Prior to delivery, you will receive a call to arrange a 4-hour weekday
delivery appointment between the hours of 9 am and 5 pm. Someone must be
available to receive and sign for the delivery. Unfortunately, rush delivery
and gift wrap are not available for pieces with this symbol.
alaska, hawaii and u.s territories
delivery to AK, HI and US territories will be delivered US Mail. Oversize items
are not available for offshore shipment. Please allow 2-4 weeks for delivery
via US Mail Parcel Post to offshore locations.
chia'sso acquisition, llc (chia'sso) is serious about protecting your privacy.
chia'sso understands your concerns with regard to how information about you is
used and shared, and chia'sso appreciates your trust that chia'sso will do so
carefully and sensibly. this privacy policy (the privacy policy) describes what
information chia'sso collects about you, how it is collected, how it is or may
be used, with whom it may be shared, and what choices you have with respect to
your information. this privacy policy is incorporated into and is a part of the
terms of use of the chia'sso web site www.chia'sso.com, or any replacement
site, the site). chia'sso encourages you to become familiar with the terms and
conditions of both this privacy policy and the terms of use. by accessing and
using the site, you agree that you have read and understand this privacy policy
and that you consent to the privacy practices (and any uses and disclosures of
information about you) that are described in this privacy policy.
what information does chia'sso collect?
chia'sso may collect certain identifying information about you in connection
with your use of or submissions to the site, including, but not limited to,
your name, street address, telephone number, e-mail address, and credit card
information (together, your collected information).
in addition, chia'sso may retain the content of, and metadata regarding, any
correspondence you may have with chia'sso or chia'ssos representatives,
regardless of the mode of communication by which such correspondence was made.
this information helps chia'sso to improve the site, and to more efficiently
respond to current and future inquiries.
as with many other websites, the web servers used to operate the site may
collect certain data pertaining to you and the communication methods that you
use to access the internet and the site. for security reasons and to confirm
the integrity of chia'ssos data, chia'sso may combine components of this data
with other sources of information which may identify you. unless otherwise
described in this privacy policy or the terms of use, such information will be
used only for chia'ssos internal business purposes. additionally, the
information collected may reveal such things as the internet protocol address
assigned to your computer, specific pages that you accessed on the site, or
immediately prior to visiting the site, and the length of time you spent at the
site. the purposes for which this information is collected and used include
facilitating site operation and system administration, generating aggregate,
non-identifiable statistical information, monitoring and analyzing site traffic
and usage patterns, and improving the content and content delivery with regard
to the site and the online media, content, materials, opportunities, and
services that are available on the site.
although, like many other websites, the site may at any time, in chia'ssos
discretion, use cookies to help chia'sso recognize you on subsequent visits to
the site, chia'sso does not currently use cookies to collect individually
identifiable information.
chia'sso maintains an "opt-in" email database that requires that you request
inclusion on this list. chia'sso will not send you email unless you have
specifically requested it. chia'sso email subscribers also have the opportunity
to receive email from our marketing partners, but again, must specifically
request this email. if, at any time, you wish to remove yourself from the
chia'sso email list you will be able to do so from a link provided at the
bottom of each email you receive. you can also have your email address removed
from our list by using the form at
chiasso.com/unsubscribe.aspx.
chia'sso maintains an "opt-out" postal database. chia'sso assumes that if you
have given us your mailing address that you want to receive our catalog and
other mailings. if you do not want to receive our mailings and/or those of our
marketing partners, you simply need to let us know. you can opt-out of chia'sso
mailings and the mailings of our partners by calling 877-chia'sso
(877.244.2776), writing to us at chia'sso, 1440 north dayton street, suite 203,
chicago, il 60622, or by visiting
chiasso.com/catalog/unsubscribe.aspx.
how does chia'sso use the information that chia'sso collects?
in addition to the uses described above or in the terms of use, chia'sso may use
the collected information to analyze and improve the site, to notify you of
changes to the site, to customize the site content, to send you requested
promotional materials, and for other business purposes. if you contact chia'sso
for support or assistance, chia'sso may use information that you provide or
that chia'sso collects about you or your system to verify whether your system
meets the minimum requirements needed to use the site.
with whom does chia'sso share information that chia'sso
collects?
in addition to the uses described above or in the terms of use, in the course of
conducting chia'ssos business, chia'sso may transfer your collected
information, catalog and add such collected information to chia'ssos database,
and transmit such collected information. any collected information obtained by
chia'sso will be reported outside of chia'sso only in aggregated formats and
will not be distributed in a manner that will identify any particular
individual or company.
chia'sso may decide from time to time to utilize trusted business and marketing
partners in delivering the site content to you. to the extent necessary to
communicate with you or to fulfill your requests for chia'sso products or
services, chia'sso may share information about you with these business and
marketing partners. chia'sso may also produce reports on site traffic or usage
patterns and share these reports with chia'ssos business partners and others,
but the information contained in these reports will not identify any specific
individual or company.
chia'sso may disclose information about you if chia'sso becomes subject to a
subpoena or court order, or if chia'sso is otherwise legally required to
disclose information. chia'sso may also use and disclose information about you
to establish or exercise chia'ssos legal rights, to enforce the terms of use,
to assert and defend against legal claims, or if chia'sso believes such
disclosure is necessary to investigate, prevent, or take other action regarding
actual or suspected illegal activities or potential threats to the physical
safety or well-being of any person.
what choices do you have?
when corresponding with chia'sso or chia'sso's representatives, or when making a
request for information or interacting with chia'sso or others through the
site, you choose what information to supply, what questions to pose and
comments to make, whether you wish to receive further information, and by what
method of communication such information should be delivered. please take care
to share only such information as is needed or that you believe is appropriate.
how does chia'sso protect information collected about you?
chia'sso takes commercially reasonable measures to secure and protect
information transmitted via or stored on the site and transmitted to and from
the site. nevertheless, no security system is impenetrable. chia'sso cannot and
does not guarantee that information that users of the site may happen to
transmit or otherwise supply, or that any communications, or any electronic
commerce, conducted on or through the site, is or will be totally secure. you
agree to immediately notify chia'sso of any breach of site security, this
privacy policy, or the terms of use of which you become aware.
chia'sso urges you to keep your password in a safe place and not to divulge it
to anyone. also, always sign off your account and close your internet browser
window when you have finished your visit to the site. this will ensure that
others cannot access your account, especially if you are sharing a computer
with someone else or are using a computer in a public place such as a library
or internet cafe.
linked sites
hyperlinks may be posted on the site that link to other websites not under
chia'ssos control. chia'sso is not responsible for, and this privacy policy
does not apply to, the privacy practices of those sites or of any companies
that chia'sso does not own or control. chia'sso encourages you to seek out and
read the privacy policy of each website that you visit. in addition, should you
happen to initiate a transaction on a website that the site links to, even if
you reached that site through the site, the information that you submit to
complete that transaction becomes subject to the privacy practices of the
operator of that linked site. you should read that sites privacy policies to
understand how personal information that is collected about you is used and
protected.
changes to the privacy policy
chia'sso may change its privacy practices from time to time, and this privacy
policy, because of changes in relevant and applicable legal requirements,
chia'ssos business practices, or in chia'ssos attempts to better serve your
needs and those of chia'ssos other customers. notice of changes to chia'ssos
privacy practices will be given in the manner described in the terms of use and
a revised privacy policy will be posted on the site.
who can you contact for more information?
if you have any questions or suggestions about the site, chia'sso, or chia'ssos
privacy practices, please contact chia'sso at the address and numbers given
below.
chia'sso acquisition, llc
attn: customer service
1440 north dayton street, ste 307
chicago, il
telephone: 877-chiasso
fax: (312) 932-2001
e-mail: contact us
acknowledgement
by accessing or using the site, you acknowledge that you have read, understand,
and consent to the privacy practices, and to the uses and disclosures of
information that chia'sso collects about you that are described in this privacy
policy, and that you agree to be bound by the terms of use referenced above.
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